Last updated: September 9, 2026
At Hall of Kits, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to resolve it fairly and quickly.
Returns
We accept eligible returns within 14 days of delivery.
To qualify for a return, your item must:
- Be unworn and unused
- Be in the same condition in which you received it
- Have all original tags attached, where applicable
- Be returned in its original packaging
- Show no signs of washing, wear, stains, odors, damage, or alteration
Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
We cannot accept returns for:
- Personalized or customized jerseys, including jerseys printed with a custom name, number, badge, or other personalization requested by the customer
- Items that have been worn, washed, damaged, altered, or used
- Items returned without their original tags or packaging where applicable
- Gift cards
- Items specifically marked as final sale or non-returnable before purchase
For hygiene and condition reasons, we reserve the right to refuse a return if the product is not returned in its original condition.
Wrong Size or Change of Mind
Please check the product description and size guide carefully before ordering.
If you ordered the wrong size or simply changed your mind, you may request a return within the return period provided the item meets our return conditions.
Unless the item was incorrect, defective, or damaged when delivered, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your jersey arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging, if the parcel arrived damaged
If we confirm that we made an error or that the item arrived defective or damaged, we will arrange an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
Exchanges
If you would like a different size or product, please contact us to check availability.
The quickest option may be to return the eligible item and place a new order for the item you want.
Customized or personalized jerseys cannot be exchanged unless they arrived defective or we made an error with the customization.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Shipping costs and any additional delivery charges are generally non-refundable unless the return resulted from an error by Hall of Kits.
Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We cannot guarantee that an order can be cancelled once processing has started.
Personalized or customized orders cannot normally be cancelled once customization or production has begun.
Return Shipping
Customers are responsible for ensuring that returned items reach us safely.
We strongly recommend using a tracked shipping service and keeping your shipping receipt and tracking information until your return has been completed.
Hall of Kits cannot be responsible for return parcels lost or damaged during transit when the customer arranged the return shipment.
If the return is required because we sent an incorrect, damaged, or defective product, we will provide instructions regarding the applicable return shipping arrangements.
Authenticity & Product Information
Please carefully review each product page before purchasing. Product descriptions, photographs, sizing information, customization details, and any information regarding the nature or authenticity of a product form part of the product listing.
For signed, commemorative, reproduction, replica, retro-style, or other specialty products, the specific description provided on the relevant product page applies to that item.
Contact Us
If you have any questions about a return, exchange, or refund, please contact Hall of Kits through the contact information provided on our website.
When contacting us about an existing purchase, please include your order number so we can assist you more quickly.
Hall of Kits
hallofkits.com